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Frequently asked questions

How do I book a service?

Click Book Now, pick your service, and pay securely to confirm. We then schedule your appointment, assign a verified partner, and keep you updated closely by WhatsApp (Mon–Sat 10am–6pm) right through to completion.

What payment methods do you accept?

Payment is made securely online at the time of booking via senangPay — FPX online banking (all major Malaysian banks), credit/debit card, or e-wallet.

When do I pay?

You pay upfront when you book — this confirms your slot instantly. You're protected by our cancellation policy (full refund 48+ hours before service, 50% refund 24-48 hours, see our refund policy) and the 7-day satisfaction guarantee.

Can I get a refund?

Yes, refunds are processed back to the original payment method within 5-10 working days. Cancellation timing determines amount (see terms). For medical or genuine emergencies, we waive cancellation fees on first occurrence.

What guarantee do you offer?

We offer a 7-day satisfaction guarantee. If you're not happy with our work for any reason, WhatsApp us within 7 days of completion and we'll refund you in full — no questions asked. Just include your booking reference. Every job also starts with a 10-minute pre-work safety check before any work begins. See how we verify for full details.

What areas do you serve?

We serve residential and small-commercial customers across Klang Valley. WhatsApp us at +60 17-799 2122 to confirm coverage for your specific area.

Can I request a specific technician?

Once you've had a good experience with a partner, you can request them by name for future bookings. WhatsApp us and we'll arrange it.

What if the technician damages something?

Our partners carry public liability coverage. Document any damage immediately with photos, contact us within 24 hours, and we will handle the claim with you.